Question 1

What types of payment are accepted?

Accepted Answer

For your convenience we accept payment of VISA, MASTERCARD (by phone or email) and Bank Transfer. We also accept business and personal cheques, but this payment method must be prearranged prior to placing your order. We ask for first time customers to pay via Proforma Invoice and then we offer approved 30 day credit.

Please contact us for help at our Accounts email address: Accounts@sentinel-gas.com.

Question 2

What is your return policy?

Accepted Answer

Please contact us at  sales@sentinel-gas.com (mailto:sales@sentinel-gas.com)or calling Sales on 02477 670780 and we will look into whether we can facilitate a return. Please note: a handling charge will be assessed for all returned items.

Question 3

My product is not working. How do I use the product warranty?

Accepted Answer

Contact sales on 02477 670780 for assistance with warranty issues.

Question 4

I changed my mind, how do I cancel my order?

Accepted Answer

Stock items orders, that have not been shipped can be cancelled by contacting Sales either by phone at 02477 670780 or by email at sales@sentinel-gas.com.(mailto:sales@sentinel-gas.com) Bespoke manufactured products can only be cancelled if these haven't gone into production; if already processed by our Manufacturing team, we are unable to cancel these orders.

If your stock item order, has already shipped and you still wish to cancel your order, you will be responsible for incurred shipping charges. Please contact Sales for any additional help.

Question 5

What should I do if the order arrived and there is visible damage to the package?

Accepted Answer

Be sure to note any damage or suspect areas of the shipment with the delivery person prior to signing and accepting the delivery. Contact Sales on 02477 670780 immediately if you are unsure of whether you should accept the shipment or not. You do have the right to refuse receipt of a shipment if the damage is obvious.

Question 6

I'm missing an item from my order. What do I do?

Accepted Answer

If an item is missing from your order, please check your packing slip to ensure that missing item is not on backorder. Check your email confirmation for possible multiple shipping information. Please feel free to phone us at Sales on 02477 670780 or email sales@sentinel-gas.com.(mailto:sales@sentinel-gas.com)

Question 7

Do you ship outside the UK?

Accepted Answer

Yes, we will ship all over the world. International shipping rates are determined by a variety of factors, including but not limited to: weight, dimensions, number of boxes, destination, duties, restrictions, fees, tariffs and desired transit time. Please contact Sales on 02477 670780 or email sales@sentinel-gas.com (mailto:sales@sentinel-gas.com)for assistance in determining the best shipping method to your destination.

Question 8

How is shipping calculated?

Accepted Answer

Rates for shipping depend on a number of factors (size, destination, country of delivery and speed of delivery, restriction and duties) we use a number of local, national couriers and shipping companies to calculate shipping costs.

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